Patient Rights

Decision Making

Patients have the right to participate actively in their care. They may request specific treatments, request a second opinion, and refuse or discontinue treatment at any time.

• Receive complete and current information about your health status, including diagnosis, treatment, risks and benefits of treatment, side effects, alternatives, and consequences of not receiving treatment.
• Participate in managing their pain effectively.
• Invite a family member or friend to be present and provide emotional support.
• Receive care and/or a referral according to the urgency of their situation.

Quality of Care

Care should always be delivered in a safe setting, and patients should receive treatment that recognizes and maintains their dignity, values, beliefs, and personal preferences.

• Receive care free from mental, physical, sexual, and verbal abuse, as well as free from neglect and exploitation.
• Know who is primarily responsible for their care as well as receive adequate information about the professional status of the individual(s) responsible for their treatment.
• Receive access to protective and advocacy services, if necessary.
• Receive information about continuing health care following discharge.

Confidentiality & Reciprocity

Patients have the right to receive treatment in areas designed to assure reasonable audio and visual privacy.

• Share personal and health information only with those involved in their health care.
• Receive access to any disclosures of health information.
• Maintain the right to voice a complaint to their health care providers and/or administrators without fear of reprisal.
• Receive a timely response detailing the results of any complaint filed.

Accommodations

Care should be delivered to all individuals, regardless of ability or linguistic difference. All patients have the right to request accommodations.

• Request interpreters and/or communication tools to assist language needs tailored to age, language, and understanding.
• Obtain information about the existence and location of services, activities, and facilities that are accessible to and usable by all interested parties.

Access to Medical Records

Patients have the right to access their medical records or request an amendment to their medical records at any time, although behavioral health records may be an exception.

Patient Responsibilities

In order to receive the best care, patients share responsibility in providing accurate and complete information about their present complaints, past illnesses, and other health-related concerns.

Nondiscrimination & Accessibility

Access Medical Group is committed to providing care and communication resources that help remove barriers to understanding health information, treatment options, and informed decision-making. Barriers may include limited English proficiency, hearing or speech impairment, difficulty with reading or writing, vision limitations, mobility challenges, or other physical or communication barriers. Due to the nature of our walk-in model, onsite interpreters may not always be immediately available; however, accommodations and assistance services are available at no cost to patients whenever possible.

• Receive assistive services within our capabilities free of charge.
• Request qualified sign language interpreters and/or written information in alternative formats.
• Access registration and consent forms available in English and Spanish.
• Request language interpreter services if English is not their primary language.
• View nondiscrimination notices posted on our websites and facilities.
• Receive acknowledgement of nondiscrimination policies within registration and consent documentation.
• Utilize the Civil Rights Grievance Policy currently in effect.