Privacy Policy

Last Updated: October 15, 2024

Introduction

Access Medical Group (the "Company," "We," "Us," or "Our") respects Your privacy and is committed to protecting it through compliance with this Privacy Policy ("Policy"). This Policy describes how We collect, use, maintain, protect, and disclose information gathered when You use Our website, http://accessmedical.group ("Service"). This Policy also outlines Your rights regarding the use of Your Personal Data and how We comply with various privacy laws.

By using Our Service, You agree to the collection and use of information in accordance with this Policy. If You do not agree with Our policies and practices, please refrain from using the Service. Your continued use of the Service constitutes acceptance of this Policy.

1. Definitions

Service:The website http://accessmedical.group operated by Access Medical Group.
Personal Data:Information about a living individual who can be identified from those data (e.g., name, email address, health information, payment information).
Health Data:Any data related to Your health status, including medical history, conditions, and prescriptions.
Usage Data:Data automatically collected during use of the Service (e.g., IP address, browser type, time spent on pages).
Cookies:Small files stored on Your device to enhance the Service experience.
Data Controller:The entity that determines the purposes and means of processing Personal Data. For this Policy, We are the Data Controller of Your Personal Data.
Data Processor (or Service Provider):Any entity that processes data on behalf of the Data Controller.
Data Subject (or User):The individual using Our Service who is the subject of Personal Data.
Payment Data:Information related to payments made for the use of Our Service, such as credit/debit card details, billing addresses, and transaction history.

2. Types of Data Collected

2.1 Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information, including but not limited to:

  • • Name and Surname
  • • Email address
  • • Home Address
  • • Phone number
  • • Health history and medical information (e.g., symptoms, medications, and prescriptions)
  • • Payment details (e.g., credit card information, billing address)
  • • Communication history with Our healthcare professionals

2.2 Health Data

We collect and process Health Data provided by You during Your use of Our telemedicine services. This includes medical history, symptoms, treatment plans, and prescriptions provided through Our Service.

2.3 Usage Data

We collect information on how the Service is accessed and used, including:

  • • Your IP address
  • • Browser type and version
  • • Pages visited on Our Service
  • • Date and time of Your visit
  • • Time spent on pages
  • • Device information (hardware model, operating system, unique device identifiers)

2.4 Tracking Technologies

We use cookies, web beacons, and other tracking technologies to monitor activity on Our Service and store certain information. You can set Your browser to refuse cookies or indicate when a cookie is being sent. However, some parts of Our Service may become inaccessible without cookies.

2.5 Payment Data

For payment processing, We use third-party service providers (e.g., payment processors) who are PCI-DSS compliant. We do not store or collect Your payment card details directly; such information is securely processed by Our payment service providers according to their privacy policies. The Payment Data may include:

  • • Credit/debit card information
  • • Billing address
  • • Transaction history

3. Use of Data

We use the collected data for various purposes:

  • • To Provide Healthcare Services: To facilitate telemedicine consultations, diagnose, provide treatment, and manage prescriptions.
  • • To Process Payments: To handle billing, process transactions, and fulfill financial obligations related to Our Service.
  • • To Maintain and Improve Service: To ensure the functionality of Our Service, enhance performance, and monitor usage trends.
  • • To Communicate with You: To send updates, respond to inquiries, and provide customer support.
  • • To Comply with Legal Obligations: To adhere to relevant healthcare, data privacy, and payment processing regulations, including HIPAA.
  • • To Prevent Fraud: To monitor for potential security breaches and prevent fraudulent transactions.
  • • For Marketing and Promotions: With Your consent, to provide You with information about services, products, and promotions that may interest You. You may opt out at any time.

5. Retention of Data

We retain Personal Data and Health Data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. For example:

  • • Healthcare Records: Retained as required by healthcare laws and regulations.
  • • Payment Data: Retained for financial auditing and tax purposes.
  • • Usage Data: Retained for a shorter period, except when necessary for security or to improve Our Service.

8. Security of Data

We use industry-standard security measures to protect Your Personal Data and Health Data, including encryption, access controls, and secure storage. However, no online transmission or electronic storage is completely secure. While We strive to use commercially acceptable means to protect Your data, We cannot guarantee absolute security.

11. SMS Communication and User Consent

Collection of Phone Numbers

We collect and store your phone number when you provide it to us for the purpose of receiving SMS (Short Message Service) communications related to your use of our services, such as appointment reminders, health updates, notifications, and other important information. By providing your phone number, you consent to receive these SMS messages from our platform.

Opt-Out Process

You have the right to opt out of receiving SMS messages from us at any time. To stop receiving SMS messages, you can reply "STOP" to any message you receive. After opting out, you will no longer receive SMS communications, except for messages related to your account status, billing, or legal notices, where permitted by law.

Contact Us

If You have any questions or concerns about this Privacy Policy or wish to exercise Your data protection rights, please contact Us:

Email: info@accessurgent.care